IsoPal support

Help with IsoPal

Find quick answers for reminders, purchases, widgets, photos, and your data. If something still isn’t working, email us.

Email support Check quick help

Common questions

Things you can check now

My reminders aren’t showing

Open IsoPal and go to Settings → Reminders. Turn on Daily reminders and choose up to two times. If nothing appears, make sure notifications are allowed for IsoPal in iPhone Settings.

My Pro purchase isn’t showing

Go to Settings → Subscription and tap Restore purchases. Make sure you’re using the same Apple ID that made the purchase. You can review or change your plan from Manage subscription.

How do I add a widget?

Open Settings → Widgets in IsoPal and tap Add widgets for instructions. Widgets can show your treatment day, dose, and whether today’s dose has been checked off.

How do photo reminders work?

Go to Settings → Photos, turn on Progress photo reminders, and choose how many days IsoPal should wait before reminding you to add another photo.

Why can’t I add photos?

Check IsoPal’s camera and photo-library permissions in iPhone Settings. Progress photos stay on your device and are not uploaded by IsoPal.

Can support recover my data?

No. IsoPal doesn’t have an account or cloud database containing your logs and photos. Support cannot view or restore local treatment data after it has been deleted.

Contact support

Something still isn’t working?

Email us at support@isopal.app. We’ll use the details you send only to understand the problem and reply.

Email support

Include these details

Your iPhone model and iOS version
Your IsoPal version from Settings → About IsoPal
The screen you were on and what you were trying to do
Any error message you saw
Whether restarting IsoPal changed anything

Don’t attach progress photos, prescriptions, medical records, or other sensitive health information.

Privacy

Questions about your data?

Read what stays on your iPhone, what limited technical data is processed elsewhere, and how purchases are handled.

Read the privacy policy

Medical questions

Please ask your prescriber

IsoPal support cannot interpret symptoms, recommend a dose, or tell you whether to change or stop treatment. Contact your prescriber, pharmacist, or another qualified healthcare professional. If you may be having a medical emergency, seek urgent medical care.